Privacy Policy

Introduction

This Privacy Notice describes the practices of Fuse Insight, Inc. ("Fuse USA") and its fully owned subsidiary, Fuse Analytics Limited ("Fuse UK"), collectively referred to as "Fuse," regarding the collection and use of your personal data, and sets forth your privacy rights. We operate primarily in the US healthcare space and are committed to protecting your privacy in compliance with applicable laws and regulations.

Company Structure and Data Protection Officer

Fuse Insight, Inc. is headquartered at 1111B S Governors Ave #3808 Dover, DE 19904, USA. Our subsidiary, Fuse Analytics Limited, is headquartered at 128 City Road London EC1V 2NX, England.We have appointed an internal data protection officer (DPO) to oversee our data protection practices. Our DPO's contact information is:
Oscar Wilsby
Email: oscar@fuseinsight.com

Data Collection and Processing

Fuse collects personal information about website visitors and customers, including:
• Name
• Job title
• Employer name
• Work address
• Work email
• Work phone number


We process this data based on the following legal grounds under GDPR:
1. Consent
2. Contractual necessity
3. Legitimate interests

We use this information to provide services to prospects and customers, particularly in the healthcare sector. We do not sell personal information to anyone and only share it with third parties who facilitate the delivery of our services.

Data Subject Rights

Under GDPR and other applicable privacy laws, you have the following rights:
• Right to be informedRight of accessRight to rectification
• Right to erasure
• Right to restrict processing
• Right of data portability
• Right to object
• Rights related to automated decision making including profiling

To exercise these rights or for any privacy-related queries, please contact our DPO at oscar@fuseinsight.com.

International Data Transfers

Your personal data may be processed in the United States. We ensure appropriate safeguards for such transfers, including Standard Contractual Clauses approved by the European Commission. We also comply with the requirements of the EU-US Privacy Shield framework.

Data Retention

We retain personal data only for as long as necessary for the purposes set out in this Privacy Policy. By default, we retain audio and video data for 7 days after capture, and meeting metadata including transcriptions for 42 days after capture, after which this data is permanently deleted. You can request earlier deletion of your data.

Security Measures

Fuse implements appropriate technical and organizational measures to protect personal data, especially considering the sensitive nature of healthcare information. These measures include encryption, access controls, and regular security assessments.

Cookie Policy

For detailed information about our use of cookies and tracking technologies, please refer to our separate Cookie Policy available on our website.

Children's Privacy

We do not knowingly attempt to solicit or receive information from children. If we learn that we have collected personal information from a child, we will promptly delete that information.

US-Specific Requirements

While we primarily focus on GDPR compliance, we also adhere to relevant US privacy laws, including state-specific regulations where applicable. If our services fall under HIPAA regulations, we comply with its requirements for protecting health information.

Data Shared with AI Models

Fuse may interact with APIs provided by third parties such as OpenAI. We only share the input you directly provide when using Fuse services. No other information is exposed to these providers, and we ensure they adhere to strict data protection standards.

Updates to This Policy

We regularly review and update this policy to reflect changes in our practices or regulatory requirements. The latest version will always be available on our website.

For any questions, concerns, or complaints regarding this privacy policy or our data practices, please contact our DPO at oscar@fuseinsight.com.

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